Kelly joined GBS in early 2005, starting with our in-house COBRA Department. Success in this role led her to become the GBS Director of Small Employer Services. In 2019, Kelly made the move to Account Manager, utilizing her extensive experience in both management and customer service. With over 15 years in the Employee Benefits Industry, Kelly provides employers and their employees with superior service with enrollments, claims, and escalated issues. She also works strategically with employers to ensure a customized employee education strategy is effectively implemented.